Pass guarantee, the conditions
Taxo is a private and independent learning offer by C&S Services GbR. It is not a state body and has no connection to the IHK, the DIHK or any authority. This page states the full conditions of the pass guarantee. It belongs to the tier Taxo Plus Complete with pass guarantee.
What the guarantee promises
If you buy the tier Complete with pass guarantee for 159,99 euros and fail the IHK expert examination for taxi and Mietwagen twice despite serious preparation, you get the full 159,99 euros back. The guarantee is part of this product tier, not a separately priced add-on and not an insurance. This is not a promise that you will pass. It is the refund if you fail twice.
Requirements, all must be met
- In the app you passed 5 different complete written practice exams, each at least at the official pass mark, before your first real exam attempt.
- An exam date officially registered with the IHK, shown by the registration confirmation.
- You sat the real exam twice.
- You did not pass either time, each shown by the official fail notice from the IHK, so two notices.
Time window
Both real attempts must fall within 18 months of purchase. The refund must be requested within 30 days of the second notice, by email to sattar@cs-gbr.de.
What is covered
The overall result of the expert examination, written and oral, as the IHK records it. Not only the written part.
Exclusions
No attempt, withdrawing from the date without a new attempt, deception, and a repeated purchase by the same user. One guarantee per person and account. The name on the notice must match the Taxo account and the purchase receipt, and the exam dates must fall within 18 months of purchase. We may request the originals. False or forged documents end the claim, and we reserve the right to take legal action.
Payout
The refund runs directly through us to the account named by the buyer, after we check the evidence. Not through Apple or Google, because failing is not a refund reason there.
Transparency
All conditions are visible before purchase and reachable with one click, not only in the fine print. The exam and the authority have nothing to do with Taxo, Taxo is not an official body. The general rules of use are in the Nutzungsbedingungen (German).